THE BUREAU OF AUTOMOTIVE REPAIR (Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to State Agency. Toll free phone is (800) 952-5210 Web Address www.autorepair.ca.gov will accept complaints over the web

Mailing Address:
CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS
BUREAU OF AUTOMOTIVE REPAIRS
10240 Systems Parkway
Sacramento, CA 95827

AUTO BODY REPAIR CONSUMER BILL OF RIGHTS
A CONSUMER IS ENTITLED TO:
Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company may not require the repairs to be done at a specific auto body repair shop.

An itemized estimate for auto body repairs and, upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.

Be informed about coverage for towing services, unless the insurance company has provided and insured with the name of a specific towing company prior to the insurer's use of another towing company, the insurance company must pay all reasonable towing charges of the towing company used by the insured.

Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.

Be informed of where to report suspected fraud or other complaints and Insurance Concerns or Complaints about insurance claims should be sent to the California Insurance Commissioner:
(800) 927-help or (213) 897-8921 TDD: (800) 482-4TDD

Will take complaints over the web at: www.927HELP@insurance.ca.gov

Mail to:

CALIFORNIA DEPARTMENT OF INSURANCE
CONSUMER SERVICES DIVISION
300 SOUTH SPRING STREET
LOS ANGELES, CA 90013